For Patients
Patient Journey
Eleven stages from first contact to retention.
Treatment is a sequence, not a single event. Each stage has a purpose, and the next one is only entered once the previous one has answered its question.
The stages below describe the path most cases follow from the first message to the retention phase.
- 01First Contact
- 02Assessment
- 03Records
- 04Diagnosis
- 05Treatment Options
- 06Treatment Planning
- 07Treatment
- 08Monitoring
- 09Reassessment
- 10Completion
- 11Retention
Next step
Start with an assessment, not a treatment name.
Send your main concern and records so the first visit can begin with diagnosis and a clear explanation of the options.